Accountability: Quality and Equity in Public Service Provision - HRBA Governance Resources

This Handbook is for local level civil society practitioners who want to make services work better for the poor. The book builds on current good practices which focus on strengthening local accountability in service provision and governance. Experience shows that accountability is a key issue in promoting more responsive and just service delivery. This is what this handbook is about. It tells you step by step how civil society organisations and activists can help to improve local services now by focusing on accountability.